Frequently Asked Questions

To Our Valued Customers, 

Per Santa Clara County guidelines, we want to assure you that Fortes Auto Body continues to be open for your vehicle repair needs and will  continue our dedication to making our business a safe environment for our customers and employees. 

Any customers who are not vaccinated must wear a mask at all times.

As always, we have a 100% satisfaction guarantee policy for as long as own your vehicle on our workmanship. 

Fortes Auto Body is a family business. The health, safety and overall well being of our family, and yours, is always our top priority. 

· We are disinfecting inside vehicles at pre and post repairs.

· We prepared our team members and re-emphasized existing sanitation and illness policies, including frequent and proper hand washing, and our practices regarding wearing and changing of gloves.

· We’ve emphasized what associates can do to keep themselves and others safe, including not touching one’s face, and staying home if sick.

We know there is a lot of information out there; for the most current information on COVID-19/Coronavirus, visit: www.cdc.gov

We would like to thank you for your continued support for our Family Business since 1979. Please do not hesitate to contact us with any questions or concerns. 

Thank you, 

Kevin O’Grady 

Fortes Auto Body 

I have to bring my vehicle to my insurance company’s claim center for an estimate?

You may choose to do this or your may leave your vehicle with us and ask the insurance company to complete the inspection here. 

I have gotten two written estimates, why are there differences?

This  is very common.  A lower estimate may not include all necessary repairs  or work.  If you are not sure why there is a difference please ask us.

Do I have to get more than one estimate?

You are not required by law to obtain more than one estimate. 

What is a Direct Repair program (DRP)?

A  Direct Repair Program also known as a DRP, is where a collision shop  and an auto insurance company work together to provide repairs for the  customer.
We are a DRP for Farmers, Mercury and CSAA.  

Can my insurance company require me to go to a particular shop?

No, By law you have the right to choose the shop of your choice.  

How do I get a rental car?

We  can arrange for Enterprise or Hertz to pick up at our shop at the time  you are dropping off your vehicle.  They also offer you to drop the  rental car off with us upon picking up your completed vehicle.

Do you offer a warranty?

We back our workmanship for as long as you own the car and our paint has a manufacture5 year guarantee.

When do I need to pay my deductible?

Payment of your deductible is due at the time you pick up your vehicle.  We except Check, Visa and Master card.

What are betterment charges?

Betterment  charges, refers to parts that wear out such as tires, batteries and  suspension parts.  When these parts are replaced during the repair  process charges are determined by you insurance company and the actual  miles on your vehicle.

Is there anything I should know after I get my car painted?

You should not get your vehicle waxed or polished in the first 60 days. 

Don’t see your question answered?  Contact us and ask! 

650-967-7712 or estimator@fortesautobody.com